Privacy Policy
Last Updated: February 15, 2025
At WaveMax, we take your privacy seriously. This isn't just another corporate document filled with legal jargon. We actually believe you should understand what happens with your data when you interact with our platform.
We built WaveMax to help people master algorithms and data structures. Along the way, we collect some information about how you use our service. This policy explains what we gather, why we need it, and what we do with it. Simple as that.
Questions about privacy? Reach us at support@wavemax.life or call +886287715517. Our office is at 105, Taiwan, Taipei City, Songshan District, Section 3, Bade Rd, 112號2樓.
Information We Collect
Look, we're not in the business of hoarding data. We only collect what helps us run the platform and improve your experience. Here's what that means in practice:
Account Information
When you sign up, we need basic details. Your name, email address, and a password. If you're paying for a subscription, we'll collect payment information through our secure payment processor. We don't store full credit card numbers on our servers.
Learning Activity Data
As you work through our algorithms and data structures courses, we track your progress. Which lessons you've completed, quiz scores, coding exercises you've attempted. This helps us show you where you left off and recommend what to tackle next.
Technical Information
Your browser sends us standard technical data. IP address, browser type, device information, operating system. We use this to fix bugs and make sure the platform works properly across different setups.
How We Use Your Data
Everything we collect serves a purpose. Here's the breakdown:
Service Delivery
We use your account info to authenticate you, deliver course content, and track your learning progress through our curriculum.
Platform Improvement
Technical data helps us identify issues, optimize performance, and understand which features people actually use.
Communication
We'll send you course updates, technical notifications, and occasionally educational content related to algorithms and data structures.
Legal Compliance
Operating in Taiwan means we follow local data protection requirements and maintain records as required by law.
Data Storage and Protection
Security matters. We're handling information that could identify you, so we take precautions:
Encryption Standards
All data transmission uses TLS encryption. Your passwords are hashed using industry-standard algorithms. Payment data never touches our servers directly.
Access Controls
Only authorized team members can access user data, and only when necessary for support or system maintenance. Every access is logged.
Regular Audits
We review our security practices quarterly and conduct vulnerability assessments to identify potential weak points before they become problems.
Our servers are located in secure data centers with physical security measures. We maintain regular backups, but these are encrypted and access-restricted too.
Your Rights and Control
This is your data. You have rights, and we respect them. Here's what you can do:
Access Your Information
Request a copy of all personal data we hold about you. We'll deliver it in a readable format within 30 days of your request.
Correct Inaccuracies
Found something wrong in your profile? Update it yourself through account settings, or contact us to correct information you can't change directly.
Delete Your Account
Want to leave? We'll delete your account and associated data within 90 days. Some records may need to be retained for legal or accounting purposes.
Opt Out of Communications
Unsubscribe from marketing emails anytime. You'll still receive essential service notifications like password resets or payment confirmations.
Sharing and Third Parties
We don't sell your data. Period. But we do work with some third-party services to run the platform:
- Payment processors handle subscription transactions securely
- Email service providers deliver course notifications and updates
- Cloud hosting providers store platform data and content
- Analytics tools help us understand how people use the platform
These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us. We vet them carefully and review their security practices.
Legal Disclosures
In rare cases, we might need to share information with authorities. This only happens when legally required, like responding to a valid court order or protecting someone's safety. We'll notify you unless prohibited by law.
Cookies and Tracking
Yes, we use cookies. They're essential for keeping you logged in and remembering your preferences. Some help us analyze traffic patterns.
Essential cookies can't be disabled if you want to use the platform. Optional analytics cookies can be controlled through your browser settings. We don't use advertising cookies or track you across other websites.
Do Not Track Signals
Our system recognizes browser Do Not Track signals. When enabled, we limit data collection to only what's necessary for the platform to function.
Data Retention
We keep your data as long as your account is active. After deletion, most information is removed within 90 days. Some records stick around longer:
- Payment records: 7 years for tax and accounting requirements
- Support tickets: 3 years for service improvement
- Aggregated analytics: Indefinitely, but anonymized so it can't identify you
Backup systems might retain deleted data for up to 30 additional days before permanent removal.
International Transfers
Our primary operations are in Taiwan, but some service providers operate globally. This means your data might be processed in other countries with different privacy laws.
When we transfer data internationally, we use standard contractual clauses and ensure partners meet adequate protection standards. Your rights remain the same regardless of where data is physically stored.
Children's Privacy
WaveMax is designed for adult learners. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has created an account, contact us immediately and we'll delete it.
Changes to This Policy
Technology evolves, laws change, and our platform grows. We might need to update this policy occasionally. When we make significant changes, we'll notify you via email at least 30 days before they take effect.
Minor updates, like clarifying existing practices or fixing typos, won't trigger notifications. We'll always post the updated date at the top of this page.
Taiwan-Specific Provisions
Operating in Taiwan means we comply with the Personal Data Protection Act and related regulations. You have specific rights under Taiwan law:
- Request disclosure of how we collect and process your data
- Request copies of your personal information
- Request corrections to inaccurate data
- Request cessation of collection, processing, or use of your data
- Request deletion of your data
To exercise these rights, contact us using the information at the beginning of this policy. We'll respond within the timeframes required by Taiwan law.